Emaiya Naturals

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Return and Refund Policy

OVERVIEW

At Emaiya Naturals, we want you to be completely satisfied with your purchase. If for any reason you are not, we are here to help. Please review our return policy below to ensure a smooth return process.

ELIGIBILITY FOR RETURNS

To be eligible for a return, the following conditions must be met:

  • The item must be unused and in the same condition that you received it.
  • The item must be in its original packaging.
  • The return request must be made within 7 days of receiving the item.

RETURN PROCESS

To initiate a return, please follow these steps:

  1. Contact our customer service team at emaiya2024@gmail.acom / 8778167949 within 7 days of receiving your order to request a return authorization.
  2. Once your return is authorized, you will receive instructions on how to ship the item back to us.
  3. You are responsible for covering the cost of return shipping unless the item was damaged or defective upon arrival.

Please note that we must receive your returned item within  7 days of return authorization.

REFUNDS

Once we receive your returned item, we will inspect it to ensure it meets our return conditions. If your return is approved, a refund will be processed  and credited to your original payment method within 10 -15 days.

Please note that shipping costs are non-refundable unless the return is due to a mistake on our part (e.g., damaged, defective, or incorrect item).

Refunds may take 10 -15 days to appear in your account, depending on your payment provider.

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at emaiya2024@gmail.acom / 8778167949 . Exchanges are subject to availability. products will be replaced and exchanged within 7 days.

NON-RETURNABLE ITEMS

Certain items are non-returnable. These include:

  • Sale or clearance items (unless defective or damaged)
  • Items that have been used, washed, or altered in any way
  • Products with missing or altered tags

CONTACT US

For any questions regarding returns or exchanges, please contact our customer service team at emaiya2024@gmail.acom / 8778167949 . We are here to assist you and ensure your satisfaction.

Thank you for shopping with Emaiya Naturals!